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Eyetech One LLC and its subsidiaries (“we,” “us,” or “EYELIVIO”) are a leading provider of non-medical products for eye health. 

The product packaging and material may contain more and/or different information from the website, including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming a product. Information and statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or health condition and should not be considered medical advice. Individual results may vary. For additional information about a product, please contact us at Consumer@eyelivio.com.

Important Information: It’s important to note that our products are designed for external use only. To prevent contamination, please ensure that the tip of the container does not touch any surface. Always remember to replace the cap after opening. If you experience eye pain, changes in vision, persistent redness or irritation of the eye, or if the condition worsens or persists for more than 72 hours, it’s crucial to stop using the product and consult a doctor immediately. Please keep our products out of reach of children. If swallowed, seek immediate medical help or contact a Poison Control Center.

Other Information: Store away from heat and protect from freezing. Only use the product if the tape seals on the top and bottom flaps are intact and legible. Store at temperatures between 59°-86°F (15°-30°C) and use before the expiration date marked on the container.

Notification of Changes: We reserve the right to modify this legal disclaimer at any time, so please review it frequently. If we decide to change this legal disclaimer in any material way, we will notify you here, by email, or using a notice on www.eyelivio.com or the website of the Eyetech One LLC product or service you use prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance of such changes.

The general information on this website concerns medical conditions and treatments. This content is provided for informational purposes only and is not meant to substitute for advice provided by a doctor or other qualified healthcare professional. Do not use the information herein to diagnose a health or fitness problem or disease. Always consult a doctor or a healthcare professional. The Food and Drug Administration has not assessed these statements; these products are not intended to diagnose, treat, cure, or prevent any disease.

Non-Return Policy: for any EYELIVIO® products.

Thank you for choosing EYELIVIO Dry Eye Relief. To ensure the safety and integrity of our product, we have established the following non-return policy:

  • Opened Packaging: We are unable to accept returns if the outer box of any EYELIVIO product has been opened.
  • Broken Seal: For health and safety reasons, we cannot accept returns if the seal on the ointment tube is broken or tampered with.

These measures are in place to guarantee that all customers receive products that are safe, uncontaminated, and effective. We appreciate your understanding and cooperation.

Please contact our customer service team if you have any questions or concerns about this policy.